Submitted by: Easy Techy
Fifty four years back the U.S. Department of Defense initiated a journey with its project ARPANET. Then it would have hardly imagined that a defense technique to become an omnipresent and omnipotent thing to arrest the attention of the entire world in the coming decades. What was thought initially to remain in its sovereignty to help the nation with its capitalistic and imperialistic missions and visions, has now become an orchard of civilians and the masses transcending barriers of geographies and dissolving the walls of culture, language, age and gender. Yes, we are talking about the Internet itself which has become an obsession today. And there is nothing strange in saying so. According to an eMarketer report, people in America are spending more than 05 hours a day on the Internet, and going global we find almost one third of the population connected with it.
Not only consumers but businesses too are leaving no stone unturned in monetizing the capability of the Internet. It brought remarkable change in every walk of life. Whether its work, communication, entertainment, or delivery of services Internet touched all. Let us take the example of a very basic business of PC repair that was restricted in the brick and concrete walls. In the pre-Internet days, people used to visit their local tech support vendors to get technology products like computers, printers, TVs, and more fixed. But with the Internet coming into the picture, the scenario changed. Now, a vendor or its experts can reach consumers virtually over the Internet and provide help to setup, install, configure, troubleshoot, repair or do more. Experts can take control of the technology products and perform all as though they are sitting in front of it.
The role of remote desktop software is no less significant. Providers of online tech support need to get this software installed on their servers while end-users receiving the support are exempted from it. They can freely connect with their vendors. Today, there are a lot of free or paid remote desktop software including TeamViewer or Bomgar to make it happen. However, before choosing the remote software, vendors should give due attention to the security features of it: type of encryption technique, access protection, authentication, compliance, etc. Overall, the software must establish a secure connection between a clients and its technicians systems.
The scope of online tech support has widened with the technology evolution. Businesses are also taking refuge of online tech support as it has emerged as a convenient and cost-effective solution. No longer are they restricted with the option of deploying an internal IT support team. They can go for customized technical support plans from incident based, or duration based options. Besides on-premise technical support tasks like desktop management, server management, network management and data management, vendors can offer support for migration to cloud-based productivity, communication and collaboration services.
Thus, consumers and entrepreneurs can get technical support services form the comfort of their homes or offices, and realize the true potential of their IT investments.
About the Author: EasyTechy is a Tech Support company provides Online Tech Support, Computer Tech Support, Technical Support, IT Support services in UK, US, Australia and Canada. For More Info Please Visit:
easytechy.com
Source:
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